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AccountBilling OptionsMy Account and eBill Quick Reference Guide

My Account and eBill Quick Reference Guide

We’ve updated our website to provide you with a better online experience. This section provides tips to help you find your way around the new site.

 

How To Log In

Desktop

In the green area of the right side of the top of your screen, enter your user name, password and click the orange Login button to access My Account:


 

Mobile

1. Click on the Login icon in the upper right of the screen (next to the search icon):


 

2. Enter you user name and password:


 

3. Click on the green Login button:

 

How To Log Out

Desktop

In the green area of the right side of the top of your screen, click the Logout icon below your name:

 

Mobile

Click the log out icon in the upper right of your screen:

 

My Account - Multiple Accounts

Multiple Accounts

Once you are logged in, if you have more than one account number registered in My Account, you will see a screen to select an account before you can continue. This screen will show your account number, service address, account balance and due date for each registered account.

 

 

 

My Account - Summary

Desktop

Account tab -provides a summary of information such as account balance and payment due date, as well as links related to the account number you have selected. Contact information displayed applies to all account numbers registered for My Account. You can also click the “PAY eBill” function to make a payment.

 

 

Mobile

Account tab -provides a summary of information such as account balance and payment due date, as well as links related to the account number you have selected. Contact information displayed applies to all account numbers registered for My Account. You can also click the “PAY eBill” function to make a payment.

 

My Account - Billing

Desktop

Billing tab - if you have enrolled in eBill, you can still view your online billing and payment information. In the Payment Tab, you can view your payment history, set up recurring payments, enter bank account or credit card information, or do anything payment-related for one or all of your registered accounts. If you are not enrolled in eBill, you will not see this information.

Mobile

Billing tab - if you have enrolled in eBill, you can still view your online billing and payment information. In the Payment Tab, you can view your payment history, set up recurring payments, enter bank account or credit card information, or do anything payment-related for one or all of your registered accounts. If you are not enrolled in eBill, you will not see this information.

 

My Account - Services

Desktop

Service tab - you can view and analyze your consumption usage. Use the dropdown menu to navigate between the different options.

Mobile

Service tab - you can view and analyze your consumption usage. Use the dropdown menu to navigate between the different options.

 

My Account - Profile

Desktop

Profile tab - you can view your User ID and email address, add and delete accounts, change your password and security question, etc...

 

Mobile

Profile tab - you can view your User ID and email address, add and delete accounts, change your password and security question, etc...

 

IN THIS SECTION

Ways To Pay

  • AutoPay

  • Pay Online

  • Pay by Phone

  • Pay by Mail

  • Pay in Person

  • Help With Bill

Billing Options

  • About eBill

  • View Bill Amount/Due Date (Log In)

  • Enroll in eBill (Log In)

Understand Your Bill

  • Sample Bill

  • Pricing

  • Billing Cycles

  • Billing Terms

  • Other Rates and Information

  • Choose a Supplier

Moving

  • Moving Overview

  • Start Service

  • Stop Service

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