Help with Bill

We strive to provide you with reliable and essential energy delivery. 

Our work doesn’t stop there—if you are having difficulty paying your bill, we can provide you with affordable payment arrangements and direct you to agencies that may provide financial assistance.


“AutoPay” is a free service that allows customers the convenience of having the monthly gas bill automatically deducted from their checking or savings bank account twenty (20) days from the billing date. It’s a check-free, stamp-free and worry-free way to pay your gas bills. To learn more, call Customer Care at 800.292.5012 or read more about “AutoPay" now.


Budget Payment Plans

Budget payment plans allow customers more affordable payments by averaging higher winter bills with lower summer bills. This helps to spread the cost of winter heating over the entire year. To learn more and find out if you are eligible, please call our Customer Care at 800.292.5012.


Installment Payment Plans for Overdue Balances

Customers may enter into an installment payment plan to pay overdue charges. Berkshire Gas will allow a minimum of four months for the customer to pay overdue balances. A down payment may be required. To learn if you are eligible for a payment plan and the specific details of the plan, please call 800.292.5012.


Low-Income Discount Rate

Discounted non-heating and heating delivery charges are available to low-income residential customers that:

  • Qualify for any means-tested public benefit program; OR
  • Are eligible for the Low-Income Home Energy Assistance Program (LIHEAP) or its successor program AND the household's gross income does not exceed 60% of the state median income (SMI) level; OR
  • Meet other criteria approved by the MDPU.

Please call 800.292.5012 for more information.


Financial Hardship

Financial Hardship is certified when residential customers meet the income eligibility guideline for the Low-Income Home Energy Assistance Program (LIHEAP). Please call 800.292.5012 for more information.


Berkshire Gas RAMP Program

If you are experiencing a financial hardship in which your household income is within sixty percent (60%) of the State Median Income (SMI) guideline, you may be eligible for The Berkshire Gas Company, Residential Arrearage Management Program (RAMP). 

  • The RAMP program forgives past due bills for qualified low income residential customers, that have active accounts that are three hundred ($300) dollars and sixty (60) days or more past due. Forgiveness of the past due balance is extended “one-time” only.
  • Forgiveness credits are applied over time, on a monthly basis, and conditional upon a monthly customer payment of the current charges over a minimum twelve (12) month payment agreement. 
  • Program participants receive forgiveness credits to their past due account once all program requirements have been met. (Some restrictions may apply.)

Read more about the RAMP program.


Protection from Disconnection

Protection from disconnection of gas service due to non-payment is provided when:

  • All members of the household are sixty-five years of age or older (written proof of age required);
  • The customer cannot afford to pay the overdue utility bills because of financial hardship (written declaration of financial hardship required); AND
    • All adult members of the household are sixty-five years of age or older; AND a minor child resides in the home (written proof of age required).
    • A member of the household has a physician-certified "serious" illness.
    • A child under twelve months of age resides in the home. (Written proof of age required)
    • The customer heats the home by natural gas.
      • Protection from disconnection of service is only provided during the winter period of November 15 to March 15.

Please call 800.292.5012 for more information.


Other Financial Assistance Resources

Low-Income Home Energy Assistance Program (LIHEAP) - A federally funded program to assist eligible low-income households pay a portion of home winter heating bills. LIHEAP is available to both homeowners and renters. Eligibility and payment amount determined by family size and gross annual household income.

Heating Emergency Assistance Retrofit Task Weatherization Assistance Program (HEARTWAP) - This grant program provides low-income, fuel assistance-eligible homeowners with assistance for:

  • Heating system repair/replacement services
  • Heating system cleanings
  • Free energy, health and safety audit
  • Free attic and/or side-wall insulation, air sealing, weather-stripping and other winterization energy repairs

LIHEAP and HEARTWAP available through:

Good Neighbor Energy Fund - The grant program provides electric, gas, or oil heating assistance to Massachusetts residents whose gross annual household income falls at or below the income guideline. This program is funded by Massachusetts utilities and utility customers. The grant per eligible household varies each year depending on available funds and the number of households in need of assistance.

The Good Neighbor Energy Fund is administered by the Salvation Army.

Families at Risk of Homelessness - The Berkshire and Franklin County Regional Housing Authorities assist Families at risk of homelessness or that are experiencing a housing crisis in which they are unable to meet their household expenses (i.e., rent, mortgage, utility bills, etc.) The County Housing Authority will assess the family needs and refer to available community programs and resources that can provide financial assistance, including the Residential Assistance for Families in Transition (RAFT) program. Clients must meet all eligibility requirements and income guideline.