Weather storms by preparing ahead of time
We encourage our customers in flood-prone areas to consider how their natural gas service could be affected by high water. By taking appropriate actions, customers affected by flooding can ensure their safety. We offer the following safety reminders.
If flooding of a home or business has already occurred or is about to occur, call us at 800.292.5012 as soon as possible to have your natural gas service turned off.
Stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If your basement or home is in danger of flooding, contact us to turn off your natural gas service.
Never enter a flooded basement or home until your natural gas and electricity services have been turned off.
To have natural gas service restored once flood waters have receded
If the natural gas meter and/or regulator were under water, you must first contact us.
If any natural gas equipment (furnace, boiler, water heater, etc.) has been under water, you need to contact a plumbing and heating contractor to have the equipment checked. You can then contact us to have service restored.
Customers and contractors should never attempt to turn on natural gas service.
Contact us at 800.292.5012 to have your natural gas service restored.
Gas Leak Safety Reminders
If you suspect a gas leak get up, get out and get away, then call us immediately from a safe location at 800.292.5012 or call 911 for your local fire department.
We will respond quickly to ensure that you and your family are safe.
- Do not operate electrical switches or appliances. These items may produce a spark that might ignite the gas and cause an explosion.
- Do not use a telephone or cell phone.
- Do not light a match or smoke and extinguish any open flames.
- Do not assume someone else will report the condition.
- Do not open windows and doors to ventilate the area.
- Provide us with the exact location, including cross streets.
- Let us know if sewer construction or digging activities are going on in the area.
Use your senses to detect gas leaks
A natural gas leak is usually recognized by smell, sight, or sound. Remember, if you smell natural gas, get up, get out and get away, then call us immediately from a safe location.
Natural gas is colorless and odorless. For your safety, a distinctive, pungent odor, similar to rotten eggs, is added so that you’ll recognize it quickly.
You may see a white cloud, mist, fog, bubbles in standing water or blowing dust. You may also see vegetation that appears to be dead or dying for no apparent reason.
You may hear an unusual noise like roaring, hissing, or whistling.