COVID-19 and Our Response
Your safety and the safety of our communities is our priority. As the situation surrounding the coronavirus continues to evolve, we are taking extra measures to ensure the ongoing safety of our customers and employees while delivering safe, reliable service to you.
Help With Bills
- Please call us if you would like to discuss your account and manage your payments.
- You may qualify for assistance. Please visit our Help With Bill page or call to learn more.
- Emergency Rental Assistance Program (ERAP) – Massachusetts renters having trouble covering rent and/or utility payments may qualify for assistance through the Emergency Rental Assistance Program (ERAP). This program can cover up to $2,500 of overdue utility bills for renters that became due after the start of the pandemic. Learn more and apply here.
Online Account Management Tools
We strongly encourage you to use our digital tools:
- Download the new FREE Mobile App at App Store and Google Play to view and pay your bill and view outage information.
- Call our self-service number 800.292.5012 anytime 24/7 to pay your bill, check your account balance and more.
- Use our website to pay your bill, start new service and more.
- Make a one-time EZ payment at your convenience. You may also enroll in eBill to continue receiving and paying your bill online.
- Access Energy Analyzer to understand your usage.
- Email your non-urgent requests to Customerservice@berkshiregas.com
Maintaining Safe and Reliable Service for You
For your safety, please note the following service adjustments:
- Service connections: We have implemented additional safety practices for our crews and will continue to turn on or off your service if you need to move.
- Pay in Person: We encourage you to pay online. If you must pay in person, please confirm whether locations are open before traveling.
- Scam Alert: We have recently received reports of scammers attempting to take advantage of the current public health crisis. We urge customers to be on the alert.
- Learn more about how to protect yourself from scams.
- Report coronavirus fraud and get more info at justice.gov/coronavirus
Node: liferay-2:8080