Support - Account Help landing page title

Back

Account Help

Support - Account Help landing page FAQs

Frequently Asked Questions

Emails are sent instantly; if you have not received the email with your Username yet, check your spam folder.

Enrolling in My Account allows you to pay your utility bill at no charge using a checking/savings account or credit card. To enroll in My Account, you will need the following information from your bill:

- Account Number

- Service Zip code

Once enrolled, you can add additional accounts to your profile and add banking and/or credit card information. If you choose to pay your bill online, you will stop receiving bills in the mail. Instead, you will receive an email notifying you when your bill is ready. You can still view and print your current and past bills from My Account.

If you've forgotten your user id or password, go to the login page for My Account. In the My Account login box (on the left) select the "Forgot User Id" or "Forgot Password" link. You'll be asked to enter information to validate you are the account holder.

Once your identity has been verified, an email will be sent to your email address with your requested information.

To change your My Account password log in to My Account and click on the "View personal details" tab. Update your password within the Change password column, enter your new password and click the update button.

Please note: Your new password must be at least eight characters, one upper case and one lower case letter, at least one number or one period  ".", underscore "_", or At symbol "@"

Reset password emails are sent instantly, if you have not received the reset password email yet, check your spam folder.

Contact Us Accordions

Contact Us

Non Emergency Contacts

800.292.5012
Live Support Hours:
Mon-Fri 8 a.m. - 5 p.m.
Self-Service Automated Phone Support 24x7

Emergency Contacts

If you are experiencing a natural gas emergency, or if you suspect a gas leak get up, go outside and call Berkshire Gas from a safe location at 800.292.5012 (toll free) or call 911 for your local fire department.

Node: liferay-3:8080