Customer Information and Bill Inserts

Energy Library

We like to keep our customers in the know. The inserts you receive with your monthly statement provide important information on various topics relating to natural gas. For the convenience of our eBill customers, our monthly billings inserts are provided below. These include important safety information and more.

Are you a new customer? Be sure to read our New Customer Welcome Brochure .

The Source and Helpful Resources
July 2023
What's yours. What's ours.
 
  • Important natural gas safety information about gas meters, hot water, and flammable materials.
  
May 2023
Safety Information
 
  • Important Safety Information
  
April 2023
Dig Safe
 
  • Call 811 before you dig
 
January 2023
Inflation Reduction Act
 
  • New Federal Funding for Energy Updates
  
December 2022
Safety Information
  • Important safety information
  
December 2022
Winter Safety
  • Snow and ice accumulation
  • Falling snow and ice
  • Sidewall vents
  • If you smell gas
November 2022
Carbon Monoxide
  • What should you do
  • How to reduce risk
  • Symptoms

August 2022
What's Ours What's Yours
  • Maintaining your service connection

August 2022
Source
  • Go eBill!
  • We updated our website to make your experience easier
  • Manage your account anytime, anywhere
May 2022
Safety Information
  • Important safety information
April 2022
Safety Information
  • Call 811 before you dig
December 2021
Safety Information
  • Important Safety Information
December 2021
Winter Safety
  • Falling ice and snow
  • Sidewall vents
  • If you smell gas
November 2021
Annual Winter Price Letter
  • Heating Season Price Expectations
November 2021
Carbon Monoxide
  • What should you do
  • How to reduce risk
  • Symptoms
October 2021
Smell Gas?
  • If you smell gas
  • How to recognize a leak
  • What to do if you suspect a leak
August 2021
Safety Information
  • Important Safety Information
  • What's Ours. What's Yours.
June 2021
COVID-19 vaccinations
  • Important information about COVID-19
May 2021
Safety Information
  • Important Safety Information
April 2021
Dig Safe
  • Call 811 before you dig
December 2020 Safety Information
  • Important Safety Information
December 2020
Winter Safety
  • Falling ice and snow
  • Sidewall vents
  • If you smell gas
November 2020
Annual Winter Price Letter
  • Heating Season Price Expectations
November 2020 Carbon Monoxide
  • What should you do
  • How to reduce risk
  • Symptoms 
October 2020 Smell Gas?
  • If you smell gas
  • How to recognize a leak
  • What to do if you suspect a leak 
August 2020 Safety Information
  • Important Safety Information
  • What’s Ours. What’s Yours
May 2020 Safety Information
  • Important Safety Information
April 2020 The Source
  • Customer information
April 2020 Dig Safe
  • Call 811 before you dig
December 2019 Safety Information
  • Important Safety Information
December 2019 Winter Safety
  • Falling ice and snow
  • Sidewall vents
  • If you smell gas
November 2019 Carbon Monoxide
  • What should you do
  • How to reduce risk
  • Symptoms
October 2019 Smell Gas ?
  • If you smell gas
  • How to recognize a leak
  • What to do if you suspect a leak
August 2019 Safety Information
  • Important Safety Information
  • What’s Ours. What’s Yours
May 2019 Safety Information
  • Important Safety Information
April 2019 Dig Safe
  • Call 811 before you dig
December 2018 Safety Information
  • Important Safety Information
December 2018 Winter Safety
  • Falling ice and snow
  • Sidewall vents
  • If you smell gas
November 2018 Carbon Monoxide
  • What should you do
  • How to reduce risk
  • Symptoms
October 2018 Smell Gas?
  • If you smell gas
  • How to recognize a leak
  • What to do if you suspect a leak
June 2018 Rate Notice
  • Important Rate Notice for Customers of The Berkshire Gas Company
May 2018 Safety Information
  • Important Safety Information
April 2018 Dig Safe
  • Call 811 before you dig
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