Billing Help
Frequently Asked Questions
To view your bill in My Account, please upgrade to the latest browser version supported by your operating system and adjust your browser settings to allow third-party cookies. Safari users will need to un-check “Block cross-site tracking."
For the fastest way to view and pay your bill, download our mobile app in the App Store or Google Play Store. The links to the app stores are at the bottom of all pages.
When you click a button on our website to "View Bill," a document in Portable Document Format (PDF) is added to your downloads folder of your computer or device. For instructions on how to manage downloads in your browser, it is best to use the help feature. Here are some links that may also be helpful for the most popular browsers:
- Google Chrome: https://support.google.com/chrome/answer/95759?hl=en
- Firefox: https://support.mozilla.org/en-US/kb/where-find-and-manage-downloaded-files-firefox
- Apple Safari Browser (all devices): https://support.apple.com/en-us/HT205751
Even with recent oil price fluctuations, natural gas continues to be the more affordable energy option. Most natural gas used in North America is domestically produced – so it’s not subject to the same swings and spikes seen in world oil markets – making it the more affordable and stable choice for heating your home. Use our easy Energy Calculator to see just how much you could save by making the switch.
If you are not receiving your email notification that your bill is ready, please check your spam/junk folder to ensure your email client is not blocking our email notification. Also, check that your bill preference setting is set for eBill, not paper bill.
Contact Us
Non Emergency Contacts
800.292.5012
Live Support Hours:
Mon-Fri 8 a.m. - 5 p.m.
Self-Service Automated Phone Support 24x7
Emergency Contacts
Natural Gas Emergency
If you are experiencing a natural gas emergency, or if you suspect a gas leak get up, go outside and call Berkshire Gas from a safe location at 800.292.5012 (toll free) or call 911 for your local fire department.