Contact Us Accordions

Contact Us

Non Emergency Contacts

Live Support Hours: Mon-Fri 8 a.m. - 5 p.m.
Self-Service Automated Phone Support 24x7

Emergency Contacts

If you are experiencing a natural gas emergency, or if you suspect a natural gas leak, get up, get out and get away! Then call us immediately at 800.292.5012 (toll free) or 413.499.1680 (local), or 911, from a safe location.

Contact Us

Other Numbers

Deaf and hard of Hearing: Dial 711

Dig Safe: 811 or 888.344.7233

Rental Equipment: 888.237.5427

Marketing/Sales: 800.297.7144

Energy Efficiency: 800.944.3212

General Mail

Berkshire Gas Company
P.O. Box 1388, Pittsfield, MA 01202

Mail a Payment

(Payments only)

The Berkshire Gas Company
P.O. Box 847821
Boston, MA 02284-7821


Have a question?

Search for questions with the Answers on our FAQs page, or submit your own question using the email form. Emails will receive a response within three (3) business days from receipt of message.

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