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Payment Help

Support - Payment Help landing page FAQs

Frequently Asked Questions

To update your payment information, please perform the following steps:

1. Please sign-in to My Account and click on the “Manage your preferences link"

2. Select "Edit" next to Auto Payment

3. Select “Edit” next to Payment options

4. Add your new credit card and/or bank account information

Berkshire Gas offers several convenient ways to pay your bill.  Select the payment method most convenient for you.  

Pay Online

By enrolling in My Account, you can view and pay your Berkshire Gas bill online.

Make a "One-Time Payment" Online

You can make a  one-time payment using a credit/debit card or your bank account. 

Mail Your Payment

Please make your check payable to The Berkshire Gas Company and mail to:

The Berkshire Gas Company | P.O. Box 847821 | Boston, MA 02284-7821

Please include your account number on your check or money order and allow sufficient time for your payment to be received and processed by Berkshire Gas.

Payment Agents

We have expanded our network of authorized payment centers for your convenience. Our walk-in locations make paying your bill in person convenient, fast, safe and reliable. Our authorized payment agents are conveniently located throughout our service territory and, you'll save time by using the location closest to home. There is a fee to use these locations.

To setup recurring payments, please perform the following steps:

1. Sign-in to My Account and click "Manage your preferences"

2. Set the switch next to eBill to "On" and follow the enrollment steps

3. Back on the Preferences page, set the switch for AutoPay to “On” 

4. Complete the steps within the enrollment page

Contact Us Accordions

Contact Us

Non Emergency Contacts

800.292.5012
Live Support Hours:
Mon-Fri 8 a.m. - 5 p.m.
Self-Service Automated Phone Support 24x7

Emergency Contacts

If you are experiencing a natural gas emergency, or if you suspect a gas leak get up, go outside and call Berkshire Gas from a safe location at 800.292.5012 (toll free) or call 911 for your local fire department.

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