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Frequently Asked Questions

No, those are now provided by licensed plumbers and heating contractors. They are typically listed in the yellow pages of your telephone book. Contact a licensed plumbing or heating contractor if you:

- Have no heat

If other gas appliances are not working as well then we will send a technician to determine if there is any problem with gas service to the premise

- Require maintenance or repair of your Natural Gas equipment

- Need Gas Piping installed

- Need Gas Burning Equipment installed

Unlike the electric grid which consists of wires and poles, natural gas is delivered via underground pipeline that generally is not affected by storms such as Sandy. However, most heating systems require electricity to operate fans, pumps and the distribution of heat so you may want to consider a natural gas generator.

Further, there is no need for delivery trucks to get through blocked roads or for you to maintain oil tanks in your home.

Yes. With natural gas you benefit from both price and efficiency. Whether for the home or business, natural gas is the most efficient choice. So look beyond which energy source costs more (or less) from year to year and do consider system efficiency.

Natural gas furnaces & boilers are up to 96% efficient. What's more, natural gas boilers maintain high efficiency ratings and offer higher combustion efficiency over time without loss of efficiency due to soot build up inside the boiler as a result of burning oil.

Contact Us Accordions

Contact Us

Non Emergency Contacts

800.292.5012
Live Support Hours:
Mon-Fri 8 a.m. - 5 p.m.
Self-Service Automated Phone Support 24x7

Emergency Contacts

If you are experiencing a natural gas emergency, or if you suspect a gas leak get up, go outside and call Berkshire Gas from a safe location at 800.292.5012 (toll free) or call 911 for your local fire department.

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