If you are planning to dig on your property, notify Dig Safe at least 72 hours (not including holidays) in advance of the scheduled dig date.
Dig Safe is a statewide program designed to help contractors safely locate all underground utility lines before digging. Damage to underground telephone, gas, electrical or cable TV lines is potentially hazardous and disruptive. State law requires that all such underground lines be located and marked before excavation can begin. Excavation near gas lines should be done with hand tools.
Please call DIG SAFE at 811. There is no charge for this service. Visit Digsafe.com for more information.
Don’t use a phone or cell phone from within your home
Call us from outside or from a neighbor’s phone
Do not assume someone else will report the condition
Provide the exact location, including cross streets
Let us know if sewer construction or digging activities are going on in the area
Use your senses to detect gas leaks. A natural gas leak is usually recognized by smell, sight, or sound.
Natural gas is colorless and odorless. For your safety, Mercaptan, a harmless chemical, is added to natural gas to give it a distinctive, pungent odor, similar to rotten eggs, is added so that you’ll recognize it quickly. Not all transmission lines are odorized. Do not ignore the odor of natural gas. Your safety is at stake!
You may see a white cloud, mist, fog, bubbles in standing water or blowing dust. You may also see vegetation that appears to be dead or dying for no apparent reason.
You may hear an unusual noise like roaring, hissing, or whistling.
Remember, if you smell natural gas, get up, get out and call us immediately from a neighbor’s phone. Berkshire Gas will respond quickly to ensure that you and your family are safe.
Can snow and ice cause a safety problem for gas appliances?
Yes. Most natural gas equipment vent from the roof but some vent from other parts of your home, such as the sidewall. Periodically check outside your home to make sure your furnace, water heater, dryer, or fireplace vents are not blocked by snow and/or ice.