FAQs

• Who do I contact if I need to dig on my property?  

  Who do I contact if I need to dig on my property?

  If you are planning to dig on your property, notify Dig Safe at least 72 hours (not including holidays) in advance of the scheduled dig date.
  

  Dig Safe is a statewide program designed to help contractors safely locate all underground utility lines before digging. Damage to underground telephone, gas, electrical or cable TV lines is potentially hazardous and disruptive. State law requires that all such underground lines be located and marked before excavation can begin. Excavation near gas lines should be done with hand tools.

  Please call DIG SAFE at 811. There is no charge for this service. Visit Digsafe.com for more information.

• What should I do if I suspect a gas leak?  

  What should I do if I suspect a gas leak?

  • Get up and get out of the house
  • Don’t strike a match
  • Do not unplug or plug in any electrical devices
  • Don’t switch lights or appliances on or off 
  • Don’t do anything that might create a spark
  • Ventilate the area by leaving the door open when you exit
  • Call Berkshire Gas at 800.292.5012. ­
    • Don’t use a phone or cell phone from within your home ­
    • Call us from outside or from a neighbor’s phone ­
    • Do not assume someone else will report the condition ­
    • Provide the exact location, including cross streets 
  • Let us know if sewer construction or digging activities are going on in the area 
  • Use your senses to detect gas leaks. A natural gas leak is usually recognized by smell, sight, or sound.

  Smell 

  Natural gas is colorless and odorless. For your safety, Mercaptan, a harmless chemical, is added to natural gas to give it a distinctive, pungent odor, similar to rotten eggs, is added so that you’ll recognize it quickly. Not all transmission lines are odorized. Do not ignore the odor of natural gas. Your safety is at stake!

  Sight

  You may see a white cloud, mist, fog, bubbles in standing water or blowing dust. You may also see vegetation that appears to be dead or dying for no apparent reason.

  Sound

  You may hear an unusual noise like roaring, hissing, or whistling.

  Remember, if you smell natural gas, get up, get out and call us immediately from a neighbor’s phone. Berkshire Gas will respond quickly to ensure that you and your family are safe.

   

• How do I schedule to have my service turned on/off or request other services?  

  How do I schedule to have my service turned on/off or request other services?

  Service requests can be scheduled through our Customer Care Center. Please call us Monday through Friday, between 8:00 a.m. and 5:00 p.m. at 800.292.5012.