COVID-19 and Our Response

Your safety and the safety of our communities is our priority. As the situation surrounding the coronavirus continues to evolve, we are taking extra measures to ensure the ongoing safety of our customers and employees while delivering safe, reliable service to you.
 

    Help With Bills

  • Please call us if you would like to discuss your account and manage your payments.
  • You may qualify for assistance. Please visit our Help With Bill page or call to learn more.
  • Emergency Rental Assistance Program (ERAP) – Massachusetts renters having trouble covering rent and/or utility payments may qualify for assistance through the Emergency Rental Assistance Program (ERAP). This program can cover up to $2,500 of overdue utility bills for renters that became due after the start of the pandemic. Learn more and apply here.

    Online Account Management Tools


We strongly encourage you to use our digital tools:

   Maintaining Safe and Reliable Service for You


For your safety, please note the following service adjustments:

  • Service connections: We have implemented additional safety practices for our crews and will continue to turn on or off your service if you need to move.
  • Service visits: We have suspended all non-essential work that would require entry into customer homes. 
  • Pay in Person: We encourage you to pay online. If you must pay in person, please confirm whether locations are open before traveling.
  • Energy Efficiency Programs: Energy Efficiency program activities are in the process of being resumed after temporary suspensions due to COVID-19. Visit our Smart Energy page and click on specific programs for more information. 
  • Scam Alert: We have recently received reports of scammers attempting to take advantage of the current public health crisis. We urge customers to be on the alert.
  • Learn more about how to protect yourself from scams.
  • Report coronavirus fraud and get more info at justice.gov/coronavirus