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Unfortunately, your Start Service request was not submitted successfully. Please contact Customer Care at 800.292.5012 for further assistance.

* Required information

Service Location

Before you begin to set up service at a new address, please note that a minimum of five (5) business days is needed to schedule your new service and also review the following:


We will need to access your meter(s) to obtain a meter reading and/or turn on gas service and light your gas equipment pilots. If your meter(s) is located inside a building or locked fence and/or the gas service is currently disconnected, we will contact you to schedule an appointment to provide us access to your meter and gas appliances. An adult (18 years or older) must be present for this appointment.

ID Required

Residential customers must provide a Social Security numberor two other forms of approved identification. In the event that a residential customer’s Social Security number is not able to be verified, additional steps will need to be taken to secure service.

I don't have a social security number

Preferred Service Start Date
Shaded dates are unavailable. For earlier appointment options, please contact our Customer Care Center at 800.292.5012.

New Service Location

Minimum 5 digits

* Required information
Customer Information

You will need to supply photocopies of 2 legal forms of identification, one must be a picture ID.

A legal form of ID is one that has been issued by a department of state or federal government. Photocopies must be faxed or emailed before service is turned on.

Fax: 413.445.0208


Two of the following picture IDs:

  • Current valid driver's license
  • Current valid State-issued ID
  • Welfare ID
  • Mass Health ID
  • Firearms ID
  • Welfare ID
  • Passport issued by the Unisted States or a Foreign Government
  • Resident Alien Card or an Alien Registration Card issued by the United States Immigration and Naturalization Service
  • Other valid federal, state or municipal ID Number

Or one of the above picture IDs and one of the following:

  • Birth Certificate
  • Social Security Card
Minimum 5 digits

* Required information

Additional Authorized Adults

Please review your information before submitting your request to start service.