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Service requests can be scheduled through our Customer Care Center. Please call us Monday through Friday, between 8:00 a.m. and 5:00 p.m. at 800.292.5012.
Enrolling in My Account allows you to pay your utility bill at no charge using a checking/savings account or credit card. To enroll in My Account, you will need the following information from your bill:
Once enrolled, you can add additional accounts to your profile and add banking and/or credit card information. If you choose to pay your bill online, you will stop receiving bills in the mail. Instead, you will receive an email notifying you when your bill is ready. You can still view and print your current and past bills from My Account.
To view your bill in My Account, please upgrade to the latest browser version supported by your operating system and adjust your browser settings to allow third-party cookies. Safari users will need to un-check “Block cross-site tracking."
For the fastest way to view and pay your bill, download our mobile app in the App Store or Google Play Store. The links to the app stores are at the bottom of all pages.
When you click a button on our website to "View Bill," a document in Portable Document Format (PDF) is added to your downloads folder of your computer or device. For instructions on how to manage downloads in your browser, it is best to use the help feature. Here are some links that may also be helpful for the most popular browsers:
Can't find what you're looking for?
Browse all FAQs or Contact Us
Service requests can be scheduled through our Customer Care Center. Please call us Monday through Friday, between 8:00 a.m. and 5:00 p.m. at 800.292.5012.
Enrolling in My Account allows you to pay your utility bill at no charge using a checking/savings account or credit card. To enroll in My Account, you will need the following information from your bill:
Once enrolled, you can add additional accounts to your profile and add banking and/or credit card information. If you choose to pay your bill online, you will stop receiving bills in the mail. Instead, you will receive an email notifying you when your bill is ready. You can still view and print your current and past bills from My Account.
To view your bill in My Account, please upgrade to the latest browser version supported by your operating system and adjust your browser settings to allow third-party cookies. Safari users will need to un-check “Block cross-site tracking."
For the fastest way to view and pay your bill, download our mobile app in the App Store or Google Play Store. The links to the app stores are at the bottom of all pages.
When you click a button on our website to "View Bill," a document in Portable Document Format (PDF) is added to your downloads folder of your computer or device. For instructions on how to manage downloads in your browser, it is best to use the help feature. Here are some links that may also be helpful for the most popular browsers:
Can't find what you're looking for?
Browse all FAQs or Contact Us
Some features on this website may not work in this browser version. For the best experience, we recommend that you upgrade your browser.
More InformationTo update your payment information, please perform the following steps:
- Please sign-in to My Account and click on the “Billing Tab"
- Select "Payments" from the top menu bar
- Scroll and select "View Payment Accounts"
- Delete your method of payment (Bank/Credit Card)
- Add your new credit card and/or bank account information
Please note: Any recurring payment profiles must also be updated to reflect the changes.
If you are not receiving your email notification that your bill is ready, please check your spam/junk folder to ensure your email client is not blocking our email notification. Also, check that your bill preference setting is set for e-bill, not paper bill.
To setup recurring payments, please perform the following steps:
- Please sign-in to My Account and click "Pay"
- Select "Payments" from the top menu bar
- Scroll and select "View Recurring Payments"
- Click "Add Recurring Payments"
- Complete the online form to set up your recurring
If you've forgotten your user id or password, go to the login page for My Account. In the My Account login box (on the left) select the "Forgot User Id" or "Forgot Password" link. You'll be asked to enter information to validate you are the account holder.
Once your identity has been verified, an email will be sent to your email address with your requested information.
Emails are sent instantly; if you have not received the email with your Username yet, check your spam folder.