FAQs

• How do I enroll in My Account?  

  How do I enroll in My Account?

  Enrolling in My Account allows you to pay your utility bill at no charge using a checking/savings account or credit card. To enroll in My Account, you will need the following information from your bill:

  • Account Number
  • Customer Name Key
    (When entering your Customer Name Key, enter the information in capital letters, exactly as it appears on your bill.  When entering your account number, do not include dashes or spaces)
  • Mailing Address (where the bill is mailed to)

  Once enrolled, you can add additional accounts to your profile and add banking and/or credit card information. If you choose to pay your bill online, you will stop receiving bills in the mail.  Instead, you will receive an email notifying you when your bill is ready.  You can still view and print your current and past bills from My Account.

• What options do I have to pay my bill?  

  What options do I have to pay my bill?

  Berkshire Gas offers several convenient ways to pay your bill.  Select the payment method most convenient for you.  

  Pay Online

  By enrolling in My Account, you can view and pay your Berkshire Gas bill online.

  Make a "One-Time Payment" Online

  You can make a one-time payment using a credit/debit card or your bank account. 

  Mail Your Payment

  Please make your check payable to The Berkshire Gas Company and mail to:

  The Berkshire Gas Company | P.O. Box 847821 | Boston, MA 02284-7821

  Please include your account number on your check or money order and allow sufficient time for your payment to be received and processed by Berkshire Gas.

  Payment Agents

  We have expanded our network of authorized payment centers for your convenience. Our walk-in locations make paying your bill in person convenient, fast, safe and reliable. Our authorized payment agents are conveniently located throughout our service territory and, you'll save time by using the location closest to home. There is a fee to use these locations.

   

• How can the company help lower my energy costs?  

  How can the company help lower my energy costs?

  Berkshire Gas provides many programs and incentives to make its natural gas heating customers’ homes  more energy efficient. If you heat your home with natural gas, we’ll help pay up to 75% towards the installation of approved energy-saving measures like attic and wall insulation to increase your home’s  energy efficiency, which in turn can save you money. To receive a no-cost home assessment or to learn more about all of the energy efficiency programs available to you, available to you, please call, 800.944.3212, visit our Smart Energy page or MassSave.com.
  

  The Residential New Construction Program provides assistance to Massachusetts residents who are building a new home. The program provides technical assistance and incentives to make a home 15% or more efficient than the efficiency standard of the Massachusetts building code. Please call 800.628.8413 or visit  MassSave.com for more program details.

• What financial assistance programs does Berkshire Gas have available for residential customers?  

  What financial assistance programs does Berkshire Gas have available for residential customers?

  Berkshire Gas provides many programs and incentives to make its natural gas heating customers’ homes and businesses more energy efficient. If you heat your home with natural gas, we’ll help pay for the installation of approved energy-saving measures to increase your home’s energy efficiency, which in turn can save you money. To receive a no-cost home assessment or to learn more about all of the energy efficiency programs available to you, please call, 800.944.3212 or visit our Smart Energy page.

  High-Efficiency Heating and Water Heating Equipment Rebates — With generous rebates of up to $3,500 these rebates are designed to promote the installation of high-efficiency natural gas heating and water heating equipment. For a current list of eligible equipment and corresponding rebates, visit MassSave.com, where you can also download a Residential Rebate form or apply online.

  0% Financing — Berkshire Gas offers innovative energy efficiency solutions through Mass Save to make our natural gas heating customers' homes more energy efficient. Through the Mass Save Residential HEAT Loan Program, residential customers are eligible to apply for 0% loans up to $25,000 with terms up to seven years. The HEAT Loan is available to help with the cost of installing qualified energy efficient improvements in homes or rental properties. To qualify for the loan, you must obtain a Mass Save Home Energy Assessment and install qualified energy efficiency measures recommended by our representative. For more information visit our Smart Energy page, call  800.944.3212 or visit MassSave.com for program details.

• What options are available for my heating and cooling system?  

  What options are available for my heating and cooling system?

  More than half of the energy used in your home goes to heating, cooling and hot water. So making smart decisions about these systems in your home can have a big effect on your utility bills — and your comfort. We offer several solutions and rebates to help you find and install the high-efficiency energy equipment that is right for you.

  High-Efficiency Heating and Water Heating Equipment Rebates — With generous rebates of up to $3,500 these rebates are designed to promote the installation of high-efficiency natural gas heating and water heating equipment. For a current list of eligible equipment and corresponding rebates, visit MassSave.com, where you can also download a Residential Rebate form or apply online