• EZ-Pay
  • Report Emergency
  • Click to perform a search.

  • Search

    Click to perform a search.
  • EZ-Pay
  • Report Emergency
  • Click to perform a search.

  • Search

    Click to perform a search.
  • Log In
  • Log In

Some features on this website may not work in this browser version. For the best experience, we recommend that you upgrade your browser.

More Information Close
  • BGC An AVANGRID Company
  • Account Account
      • Account

        Find information and resources to manage your account.
      • Ways To Pay
        • Pay with the New App
        • AutoPay
        • Pay Online
        • Pay by Phone
        • Pay by Mail
        • Pay in Person
        • Help With Bill
      • Billing Options
        • About eBill
        • View Bill Amount/Due Date (Log In)
        • Enroll in eBill (Log In)
      • Understand Your Bill
        • Sample Bill
        • Pricing
        • Billing Cycles
        • Billing Terms
        • Other Rates and Information
        • Choose a Supplier
      • Moving
        • Welcome
        • Moving Overview
        • Start Service
        • Stop Service (Log In)
        • Transfer Service (Log In)
  • Smart Energy Smart Energy
      • Smart Energy

        Find energy efficiency tips and programs to help you save money.
      • Rebates & Programs
        • Residential Energy Efficiency Programs
        • High Efficiency Natural Gas Heating
        • High Efficiency Natural Gas Water Heating
      • Business Solutions
        • Business Rebates
        • Custom Projects
        • Facility Assessment
      • Efficiency Resources
        • Financing Energy Saving Improvements
        • Energy Saving Tips
        • Natural Gas Appliances
        • Commercial Gas Equipment
      • Understand Your Usage
        • About Energy Analyzer
  • Safety Safety
      • Safety

        If you suspect a gas leak or emergency get outside and call 800.292.5012 – available 24/7.
      • Natural Gas Safety
        • Gas Leaks
        • Pipeline Safety
        • Cross Boring
        • Carbon Monoxide
        • Odor Added to Natural Gas
        • Important Safety Links
        • Excess Flow Valve
        • Winter Safety
      • Digging Projects
        • Dig Safe
      • Storm Safety
        • Storm Information
  • Service Service
      • Service and Maintenance

        Find services that fits your lifestyle.
      • Equipment Rental
        • Equipment Rental Program
      • Repair and Maintenance
        • Maintenance and Repair Service Contractors
  • Convert to Gas Convert to Gas
      • Convert To Gas

        Learn about natural gas and find out if it’s right for you.
      • Why Switch
        • Benefits
        • What New Customers Say
        • Benefits for Your Business
      • Can You Switch
        • Gas Availability
        • Rebates and Incentives
        • Financing Options
        • Savings Calculator
        • Commercial Incentives
      • How to Switch
        • Steps to Convert
        • Sales Representatives
        • Interested in Natural Gas?
        • Commercial Account Managers
        • Commercial Steps to Convert
Help
  • Forgot User ID
  • Forgot Password
  • Register
Z6_31MEH4C0N08230Q8F6345H08V4
{}
Z7_31MEH4C0N08230Q8F6345H08V6

Web Content Viewer

Component Action Menu
  • ${title}
${loading}
 Actions
Follow Us
Download Our New App!
  • Our Company
      • Who We Are
      • Reliable Service
      • Giving Back
      • News Room
      • Careers
  • Suppliers and Partners
      • Marketer Information
      • Billing Cycles
      • Holiday Schedule
      • Bulletins
      • Regulatory Notices
  • Support
      • FAQs
      • Contact Us
      • Energy Library and Bill Inserts
      • Emergency Contact
    • Follow Us
      • Twitter
      • AVANews
  • Download Our New App!
    • FAQ

    Frequently Asked Questions

    How do I update my bank and/or credit card information?

      To update your bank and/or credit card information, please perform the following steps:

      1. Please sign-in to My Account and click "Pay"
      2. Select "Payments" from the top menu bar
      3. Scroll and select "View Payment Accounts"
      4. Select "Edit" for your method of payment (Bank/Credit Card)
      5. Edit your payment information accordingly

    How do I setup recurring payments?

      To setup recurring payments, please perform the following steps:

      1. Please sign-in to My Account and click "Pay"
      2. Select "Payments" from the top menu bar
      3. Scroll and select "View Recurring Payments"
      4. Click "Add Recurring Payments"
      5. Complete the online form to set up your recurring

    How do I schedule to have my service turned on/off or request other services?

      Service requests can be scheduled through our Customer Care Center. Please call us Monday through Friday, between 8:00 a.m. and 5:00 p.m. at 800.292.5012.

    How do I enroll in My Account?

      Enrolling in My Account allows you to pay your utility bill at no charge using a checking/savings account or credit card. To enroll in My Account, you will need the following information from your bill:

      • Account Number
      • Customer Name Key
        (When entering your Customer Name Key, enter the information in capital letters, exactly as it appears on your bill.  When entering your account number, do not include dashes or spaces)
      • Mailing Address (where the bill is mailed to)

      Once enrolled, you can add additional accounts to your profile and add banking and/or credit card information. If you choose to pay your bill online, you will stop receiving bills in the mail.  Instead, you will receive an email notifying you when your bill is ready.  You can still view and print your current and past bills from My Account.

    What options do I have to pay my bill?

      Berkshire Gas offers several convenient ways to pay your bill.  Select the payment method most convenient for you.  

      Pay Online

      By enrolling in My Account, you can view and pay your Berkshire Gas bill online.

      Make a "One-Time Payment" Online

      You can make a one-time payment using a credit/debit card or your bank account. 

      Mail Your Payment

      Please make your check payable to The Berkshire Gas Company and mail to:

      The Berkshire Gas Company | P.O. Box 847821 | Boston, MA 02284-7821

      Please include your account number on your check or money order and allow sufficient time for your payment to be received and processed by Berkshire Gas.

      Payment Agents

      We have expanded our network of authorized payment centers for your convenience. Our walk-in locations make paying your bill in person convenient, fast, safe and reliable. Our authorized payment agents are conveniently located throughout our service territory and, you'll save time by using the location closest to home. There is a fee to use these locations.

       

    Can't find what you're looking for?
    Browse all FAQs or Contact Us

    • Sitemap
    • Privacy Notice
    • Terms of Use
    • Accessibility
    • Avangrid Networks
    AVANGRID designated by Ethisphere as one of the World’s Most Ethical Companies 2019-2020
    © Avangrid
    wpvmNode\0
    null
    Complementary Content
    • ${title}${badge}
    ${loading}