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  • BGC An AVANGRID Company
  • Account Account
      • Account

        Find information and resources to manage your account.
      • Ways To Pay
        • Pay with the New App
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        Find energy efficiency tips and programs to help you save money.
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        If you suspect a gas leak or emergency get outside and call 800.292.5012 – available 24/7.
      • Natural Gas Safety
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Feedback
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    • FAQ

    Frequently Asked Questions

    How do I schedule to have my service turned on/off or request other services?

      Service requests can be scheduled through our Customer Care Center. Please call us Monday through Friday, between 8:00 a.m. and 5:00 p.m. at 800.292.5012.

    How do I enroll in My Account?

      Enrolling in My Account allows you to pay your utility bill at no charge using a checking/savings account or credit card. To enroll in My Account, you will need the following information from your bill:

      • Account Number
      • Customer Name Key
        (When entering your Customer Name Key, enter the information in capital letters, exactly as it appears on your bill.  When entering your account number, do not include dashes or spaces)
      • Mailing Address (where the bill is mailed to)

      Once enrolled, you can add additional accounts to your profile and add banking and/or credit card information. If you choose to pay your bill online, you will stop receiving bills in the mail.  Instead, you will receive an email notifying you when your bill is ready.  You can still view and print your current and past bills from My Account.

    How do I see my bill online?

      To view your bill in My Account, please upgrade to the latest browser version supported by your operating system and adjust your browser settings to allow third-party cookies. Safari users will need to un-check “Block cross-site tracking”.

      For the fastest way to view and pay your bill, download our mobile app in the App Store or Google Play Store. The links to the app stores are at the bottom of all pages.

      When you click a button on our website to "View Bill", a document in Portable Document Format (PDF) is added to your downloads folder of your computer or device. For instructions on how to manage downloads in your browser, it is best to use the help feature. Here are some links that may also be helpful for the most popular browsers: 

      • Google Chrome https://support.google.com/chrome/answer/95759?hl=en
      • Firefox: https://support.mozilla.org/en-US/kb/where-find-and-manage-downloaded-files-firefox
      • Apple Safari Browser (all devices) https://support.apple.com/en-us/HT205751

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