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    • FAQ

    Frequently Asked Questions

    How do I update my bank and/or credit card information?

      To update your bank and/or credit card information, please perform the following steps:

      1. Please sign-in to My Account and click "Pay"
      2. Select "Payments" from the top menu bar
      3. Scroll and select "View Payment Accounts"
      4. Select "Edit" for your method of payment (Bank/Credit Card)
      5. Edit your payment information accordingly

    How do I setup recurring payments?

      To setup recurring payments, please perform the following steps:

      1. Please sign-in to My Account and click "Pay"
      2. Select "Payments" from the top menu bar
      3. Scroll and select "View Recurring Payments"
      4. Click "Add Recurring Payments"
      5. Complete the online form to set up your recurring

    How do I schedule to have my service turned on/off or request other services?

      Service requests can be scheduled through our Customer Care Center. Please call us Monday through Friday, between 8:00 a.m. and 5:00 p.m. at 800.292.5012.

    How do I enroll in My Account?

      Enrolling in My Account allows you to pay your utility bill at no charge using a checking/savings account or credit card. To enroll in My Account, you will need the following information from your bill:

      • Account Number
      • Customer Name Key
        (When entering your Customer Name Key, enter the information in capital letters, exactly as it appears on your bill.  When entering your account number, do not include dashes or spaces)
      • Mailing Address (where the bill is mailed to)

      Once enrolled, you can add additional accounts to your profile and add banking and/or credit card information. If you choose to pay your bill online, you will stop receiving bills in the mail.  Instead, you will receive an email notifying you when your bill is ready.  You can still view and print your current and past bills from My Account.

    What options do I have to pay my bill?

      Berkshire Gas offers several convenient ways to pay your bill.  Select the payment method most convenient for you.  

      Pay Online

      By enrolling in My Account, you can view and pay your Berkshire Gas bill online.

      Make a "One-Time Payment" Online

      You can make a one-time payment using a credit/debit card or your bank account. 

      Mail Your Payment

      Please make your check payable to The Berkshire Gas Company and mail to:

      The Berkshire Gas Company | P.O. Box 847821 | Boston, MA 02284-7821

      Please include your account number on your check or money order and allow sufficient time for your payment to be received and processed by Berkshire Gas.

      Payment Agents

      We have expanded our network of authorized payment centers for your convenience. Our walk-in locations make paying your bill in person convenient, fast, safe and reliable. Our authorized payment agents are conveniently located throughout our service territory and, you'll save time by using the location closest to home. There is a fee to use these locations.

       

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