Moving Overview

We want to make the process of starting, stopping, or transferring service in our territory simple and convenient for our customers.

We deliver natural gas and related services in 20 Western Massachusetts cities and towns. 

When you complete an online request to start, stop or transfer service, please review Berkshire Gas's Terms and conditions and have the required information listed below on hand.

If you have questions, please call Customer Care at 800.292.5012 and someone will assist you Monday through Friday, 8 am to 6 pm.


To Start Service  

Please have the following on hand when requesting service at a new location:

We are committed to help prevent identity theft. When you start service with us, we require at least two forms of identification (Social Security Number, driver’s license, military ID, or passport) so that we may verify your identity. If you do not wish to provide your Social Security Number via our on-line form, we will send you a letter requesting two (2) forms of valid ID. If we do not receive two forms of valid identification or are unable to validate your identification within 15 days, your service will be disconnected.

Terms and conditions apply to all gas Rates. A copy of Berkshire Gas' Rules and Regulations are on file with the Massachusetts Department of Public Utilities.  



To Stop Service  

Please have the following on hand when requesting that service is stopped at your current location:



To Transfer Service  

Please have the following on hand when requesting to transfer your service from one location to another within our service territory:



Interested in Adding Natural Gas Service to Your Home of Business?

First, check for natural gas availability in your County or town.