Your safety and the safety of our communities is our priority. As the situation surrounding the coronavirus continues to evolve, we are taking extra measures to ensure the ongoing safety of our customers and employees while delivering safe, reliable service to you.
Help With Bills
Please call us if you would like to discuss your account and manage your payments.
You may qualify for assistance. Please visit our Help With Bill page or call to learn more.
Emergency Rental Assistance Program (ERAP) – Massachusetts renters having trouble covering rent and/or utility payments may qualify for assistance through the Emergency Rental Assistance Program (ERAP). This program can cover up to $2,500 of overdue utility bills for renters that became due after the start of the pandemic. Learn more and apply here.
Online Account Management Tools
We strongly encourage you to use our digital tools:
Download the new FREE Mobile App at App Store and Google Play to view and pay your bill and view outage information.
Call our self-service number 800.292.5012 anytime 24/7 to pay your bill, check your account balance and more.